Choose from one of our easy bill payment options

Direct Energy
P.O. Box 1515, Station M
Calgary, AB T2P 4K2 Write your cheque or money order payable to Direct Energy. Be sure and write your account number on your check or money order.

Pay by bank

Contact your bank or financial institution for details. Set up payments as "Direct Energy" from the list of payees listed on your account.

Average Billing

Average Billing allows you to pay a rolling average monthly amount, spreading your energy costs throughout the year and making it more manageable.

Multiple sites payment allocation form

Need to make a payment for more than one account? Download and fill out this form to pay for multiple accounts with one cheque. Remember to send to the address on the back of the first page of your bill.

Assistance programs

Financial assistance may be available for consumers experiencing financial difficulty in paying their utility invoices. Learn more about available resources in Alberta.

Save time and avoid late fees when you sign up for Auto Pay!

How does Auto Pay Work?

Your Direct Energy energy bill will be deducted electronically from your credit card or bank account each month with this free service. Plus, you may be eligible for additional perks if you use your credit card.*
You'll also save on postage and cheque-writing costs, and your payments will always be on time, even when you're away from home.
*Credit card bonus offers will depend on the terms and conditions of the credit card company.

How do I sign up for Auto Pay?

1. Print the application form
2. Read the Terms and Conditions.
3. Complete and sign the form.
4. Send the form and a blank personalized cheque to us using one of these methods:
   • By Mail:
     Auto Pay Plan
     Direct Energy
     P.O. Box 1515, Station M
     Calgary, AB T2P 4K2
   • By Fax:
     1-844-881-4792
   • By Email:
     PaymentsDeregulated@directenergy.com

When is the payment withdrawn from my account?

• Watch for a message on your bill to indicate you are on the plan.
• The date and withdrawal amount will be shown on your bill.
• Your payment will be withdrawn the morning of your billing due date.

Note: To avoid a charge for insufficient funds (NSF), sufficient funds or bank approved overdraft protection must be available when payment is due.

What if my bank account changes?

Simply advise us in writing and include your new personalized cheque marked VOID. We'll do the rest.

Just switched to Direct Energy as your energy provider?

Please note that you will receive your first bill approximately 30 days after we receive the necessary account information from your local utility. We will send out your bill once per month. If you have not received a recent bill from us, please call us at 1-866-374-6299 for assistance.

If you are unable to pay the complete amount of your current bill, you may qualify to pay in installments on an overdue balance until payment is complete.
Contact Customer Service to discuss your situation.